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(File) CASE STUDY REPORT—Diia Mobile Application

Diia is an ecosystem which unites most of the services provided by the Government of Ukraine in one place, made easily accessible online via the Diia Mobile Application (Diia App) and Web Portal. The Diia ecosystem also includes theme blocks on education (Diia Education), small and medium-sized business support (Diia Business), administrative services (Diia website and Diia application), as well as a unique project on the legal framework for the IT industry (Diia City).

Launched in December 2019, Diia App became the most downloaded app in Ukraine by June 2022, according to data from Similarweb's Digital Ranking. With 18 million total users (one in every 3 Ukrainians), the Diia App is also the most frequently used app, according to Ukraine's Ministry of Digital Transformation.

One of the reasons for the Diia App's popularity is its focus on user experience. In September 2022, the Diia App simplified 25 public services and digitized 16 documents. The Ministry of Digital Transformation aims to make 100% of all public services available online by 2024.

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